008695 - Customer Contact Centre through digital and omni-channel
What the buyer wrote
A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements. Calls dropping audio problems and the inability to transfer some calls. The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future. A direct award to AWS was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and Transformation Solutions, Lot 1 - Cloud Hosting Services. This solution is fully compliant with procurement regulations (PCR 2015) and offers a compliant route to market. We reviewed YPO 1126 framewo…
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Details
- What the buyer calls it
- 008695 - Customer Contact Centre through digital and omni-channel
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in the North East
- Kind of work
- Cloud, hosting and infrastructure, Management consultancy
Who the buyer named
Becky Polito was the named contact on this notice.