What the buyer wrote
Highways England's Customer Service Strategy seeks to deliver better conversations and better journeys. As we move into the second road period, we need to ensure our strategy and approach to customer service is in line with our customers' changing expectations. As part of this, we also need to develop our internal customer maturity and culture, to help develop a better service to our customers.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- 1-1121 Customer Service Strategic Approach
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 8 Jul 2020
- Work ends
- 30 Mar 2021
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.