1-827 Customer Relationship Management (CRM) System Subject Matter Expert (SME)
What the buyer wrote
The project to deliver a Customer Relationship Management (CRM) system has been an integral element within the Major Projects (MP) Change Programme. Specifically, it is part of the project to implement a Programme Controls Service Platform (PCSP). Major Projects has had a significant involvement in delivering the 112 concurrent projects as part of RIS 2, this includes all complex and large-scale projects. On 25th February 2019 the responsibility for the management and future development of CRM was handed over to MP Customer Service Division (CSD). CSD will manage CRM until May 2020 when it will be handed over to Information Technology Directorate (ITD) as part of the corporate ITD system…
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Awarded to
Details
- What the buyer calls it
- 1-827 Customer Relationship Management (CRM) System Subject Matter Expert (SME)
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 23 Jun 2019
- Work ends
- 31 Dec 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.