1-920 Improving Variable Speed Limits (VSLs) - Synchronising roadworks hard signage and VSLs
What the buyer wrote
Due to continued customer dissatisfaction with VSLs, as indicated by customer insight and complaints, a comprehensive review of VSLs was commissioned by Highways England in August 2018. Based on the findings and ongoing work already underway across the business to improve VSLs, a prioritised programme of current and proposed improvements was outlined. These were prioritised by customer impact (the frequency of which the VSLs are set and associated customer dissatisfaction) and deliverability (timescales and cost). The review, its findings and proposed programme of improvements is supported by the CEO and forms part of the corporate Customer Service Plans for 2018-19 and 2019-20. This pro…
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Details
- What the buyer calls it
- 1-920 Improving Variable Speed Limits (VSLs) - Synchronising roadworks hard signage and VSLs
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 8 Aug 2019
- Work ends
- 31 Mar 2020
Who the buyer named
The buyer published a contact address on this notice.