What the buyer wrote
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement. Additional information: Contract extended, exercising 24 months extension option
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- 101 Non Emergency Helpline
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 31 Mar 2020
- Work ends
- 31 Mar 2022
Who the buyer named
Steven Ho was the named contact on this notice.