1404 - Provision of Out of Hours Service Desk for De Montfort University
De Montfort Universityservices
What the buyer wrote
De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk. The purpose of the additional service is to: 1. enable effective out of hours IT support to staff and students of the University; 2. act as cover for the service desk during departmental meetings during core hours; 3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk. The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. …
Details
- What the buyer calls it
- 1404 - Provision of Out of Hours Service Desk for De Montfort University
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2020
- Work ends
- 1 Apr 2023
Who the buyer named
Mahesh Parmar was the named contact on this notice.