15-120 Support and Maintenance of Telephone & Contact Centre Services
What the buyer wrote
RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between £100,000 and £150,000, however this does not car…
Details
- What the buyer calls it
- 15-120 Support and Maintenance of Telephone & Contact Centre Services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Feb 2016
- Work ends
- 31 Jan 2017
- Kind of work
- IT support and managed services
Who the buyer named
Lorna Byne was the named contact on this notice.