1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit
H M Revenue & Customsservices
What the buyer wrote
The research will inform the improvement of the current ‘stopping tax credits’ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit. It will help ensure that the customer journey is as smooth as possible, and inform communication products (from DWP and HMRC) for customers moving into Universal Credit.
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Awarded to
Details
- What the buyer calls it
- 1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 11 Dec 2015
- Work ends
- 29 May 2016
- Kind of work
- Research, evaluation and insight
Who the buyer named
Michelle Walker was the named contact on this notice.