What the buyer wrote
HMRC’s objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC’s digital strategy will help us meet our objectives and specifically states: “The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 220 million letters (c. 450 million A4 images) to customers each year and receives some 11 million letters for processing. HMRC is looking to procure a set of serv…
Details
- What the buyer calls it
- 16-SCR-1337-HMRC Print & Scan-PIN
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 27 Sep 2016
- Work ends
- 30 Sep 2019
Who the buyer named
Sajid Allibhaye was the named contact on this notice.