What the buyer wrote
HMRC is looking to understand how our customers would like to engage with us for compliance interventions, including the days and times our customers would prefer to communicate with us and the channels they'd like to use. The insight gained from this research will help us identify potential improvements to the way we engage with customers during an intervention. Additional information: This contract was let as part of a further competition within the BEIS Research and Evaluation Framework.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- 1718CCG10 Extended hours for compliance activities
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 8 Feb 2018
- Work ends
- 3 Aug 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
Jessica Goodwin was the named contact on this notice.