1718CSTD10 Understanding Drivers of Customer Complaints
H M Revenue & Customsservices
What the buyer wrote
This qualitative research will look to build on our current understanding of customer complaints to further understand the drivers leading to these. In particular, it will seek to understand the drivers initially leading to customer complaints, and those leading to escalation of complaints and decisions to take the process beyond Tier 1. This will enable us to improve our services and how we handle complaints. Additional information: This contract was let following a mini-competition within the Market Research MR130001 Framework.
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Awarded to
Details
- What the buyer calls it
- 1718CSTD10 Understanding Drivers of Customer Complaints
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 22 Oct 2017
- Work ends
- 31 Jan 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
Jessica Goodwin was the named contact on this notice.