1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020
H M Revenue & Customsservices
What the buyer wrote
The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time. Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework.
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Awarded to
Details
- What the buyer calls it
- 1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 7 May 2018
- Work ends
- 26 Mar 2021
- Kind of work
- Research, evaluation and insight
Who the buyer named
Jessica Goodwin was the named contact on this notice.