1819CSTDTH Understanding the Trusted Helper Population
What the buyer wrote
The aim of the research is to provide an understanding of the Trusted Helper population. Some customers require support to engage with us. Many customers find support they need through personal relationships, using friends/family members ('Trusted Helpers') as informal agents. We currently have little evidence on Trusted Helper experiences. We want to develop our insight to better understand this population (customer experience, skills & capabilities, needs, impacts) to inform our developing strategy and future business decisions, and our future support model and services. This will be achieved through telephone and face to face interviews with Trusted Helpers and those they help to underst…
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Awarded to
Details
- What the buyer calls it
- 1819CSTDTH Understanding the Trusted Helper Population
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 26 Mar 2019
- Work ends
- 30 Sep 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
Michelle Walker was the named contact on this notice.