19-20.CSG. Research into Help to Save Customer Experience
H M Revenue & Customsservices
What the buyer wrote
Help to Save is a scheme designed to encourage people on low incomes to build up savings by offering bonuses on savings. This mixed method research aims to provide insight into customer behaviour and experiences of the service following launch. This will help HMRC to identify any improvements that can be made to the scheme and understand how to further encourage uptake.
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Awarded to
Details
- What the buyer calls it
- 19-20.CSG. Research into Help to Save Customer Experience
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 11 Nov 2019
- Work ends
- 17 Apr 2020
- Kind of work
- Research, evaluation and insight
Who the buyer named
Khateja Salajee was the named contact on this notice.