What the buyer wrote
The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The tender is divided into two lots. Potential suppliers may bid for one or both lots.LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transform…
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Details
- What the buyer calls it
- 2023_Global - Think Customer
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Lots
- 2
- Kind of work
- Management consultancy
Who the buyer named
Moiz Khalid was the named contact on this notice.