2235-16 Configuration Management Database (CMDB) On-Premise Hosted Solution

This tender exercise is for the purchase of a Configuration Management Database (CMDB) on-premise hosted solution. Economic Operators are invited to submit a tender to assist in the redesign of the East Riding of Yorkshire Council's ICT Service Desk CRM solution, along with its processes. Through the implementation and development of the chosen solution the Council is aiming to reduce manual administration and increase automation, create a central point of contact for ICT, and facilitate approval processes within the system to provide better audit trails. The solution provided will be required to realise and sustain the following benefits, post-implementation for the term of the contract: M…

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