What the buyer wrote
Information technology services. to provide a service and facilities: •Call handling software to meet Telecare Services Association (TSA) standards •Ability to identify individual personal and environmental sensor activation •One dedicated line for emergency calls •24/7, all year round call monitoring service •At least 3300 connections •Minimum of 2 x call handlers at any given time •Appropriate advice, reassurance, response to calls •Full disaster recovery system in place •Ability to respond to 100% of all activations within 180 seconds •Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)
Details
- What the buyer calls it
- 24/7 call monitoring service
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 May 2016
- Work ends
- 31 May 2019
- Kind of work
- Cloud, hosting and infrastructure
Who the buyer named
Louise Chase was the named contact on this notice.