What the buyer wrote
Information technology services. Information technology services. to provide a service and facilities: — Call handling software to meet Telecare Services Association (TSA) standards — Ability to identify individual personal and environmental sensor activation — One dedicated line for emergency calls — 24/7, all year round call monitoring service — At least 3 300 connections — Minimum of 2 x call handlers at any given time — Appropriate advice, reassurance, response to calls — Full disaster recovery system in place — Ability to respond to 100% of all activations within 180 seconds — Effective emergency out of hours repairs call handling (to include repair diagnostic for priority ass…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- 24/7 Call Monitoring Service
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 May 2016
- Work ends
- 31 May 2019
- Kind of work
- Cloud, hosting and infrastructure
Who the buyer named
Louise Chase was the named contact on this notice.