9704 - Redesign of Norwich City Council's customer contact centre
What the buyer wrote
Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing customer contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The customer contact centre layout will be remodelled and all furniture will be replaced (not part of this contract) to enable council staff to "walk the floor" and talk to / direct customers to where they need to…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- 9704 - Redesign of Norwich City Council's customer contact centre
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- works
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 27 May 2018
- Work ends
- 17 Aug 2018
Who the buyer named
Richard Buckenham was the named contact on this notice.