A hosted ticketing solution with ongoing maintenance and support services
What the buyer wrote
The Customer Support System shall contain a knowledge base to enable support staff to quickly identify known fixes. This shall also be made available to customers on an online portal so that they can search for a solution to their issue before submitting a ticket. If customers need to submit a ticket then this shall be done in one of three ways: 1. By telephone with support staff manually entering ticket details into the system; 2. By email with the email content being automatically converted into a ticket within the system; 3. Through adding request details within an online portal to create a ticket within the system. All tickets shall be given a prioritisation and added to a queue for the …
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Awarded to
Details
- What the buyer calls it
- A hosted ticketing solution with ongoing maintenance and support services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 29 Apr 2019
- Work ends
- 31 Jul 2024
- Kind of work
- Technology and digital, SEN and inclusion services
Who the buyer named
Dainis Salenieks was the named contact on this notice.