What the buyer wrote
***Please note this is an award notice not a call for competition*** Advisory, Conciliation and Arbitration Services (ACAS) currently utilities an Automatic Call Distribution (ACD) and Workforce Management (WFM) tools. There tools are used by "Helpline" and also support a number of other business functions and are critical to ACAS delivering excellent customer service. This contract is for a supplier to provide the following: a. Workforce Management A high availability solution which meets the working patterns and reporting requirements of the ACAS users and one which integrates with the Suppliers ACD and the Customers CRM, WAN and third-party telephony services. The solution will …
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Awarded to
Details
- What the buyer calls it
- ACAS ACD and WFM Replacement
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 25 Jul 2019
- Work ends
- 25 Jul 2024
- Kind of work
- Logistics, courier and distribution
Who the buyer named
Rebecca Fish was the named contact on this notice.