Advocacy Services for: Lot 1 - IMCA/Healthwatch/Care Act/NHS Complaints, Lot 2 - Independent Mental Health Act Advocacy

Cumbria County Council is required to provide formal advocacy to vulnerable people under specific circumstances, as part of ensuring people have a full say in decisions affecting them when they interact with statutory agencies. Such services are free at the point of delivery, and must be distinguished from general advice and information services. The Advocacy Charter provides a national industry standard for independent advocacy, and defines advocacy as follows: <i>Advocacy is taking action to help people say what they want, secure their rights, represent their interests, and obtain the services they need. Advocates and advocacy providers work in partnership with the people they support and …

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