AHG_000586 - Contact Centre Technology (CS69)
What the buyer wrote
We need an organisation to implement, manage and support a modern contact centre technology platform to support our customer service strategy. Alongside the traditional features of contact centre technology we?re also looking for products that offer other wider capabilities such as: ? Connecting different channels like messaging, video, and social media ? Delivering self-service solutions through chatbots and virtual agents ? Analysing conversations to provide useful insights
Details
- What the buyer calls it
- AHG_000586 - Contact Centre Technology (CS69)
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Where
- in Yorkshire and The Humber
- Kind of work
- Marketing, advertising and communications
Who the buyer named
The buyer published a contact address on this notice.