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The Crier

AI Services Framework

Yorkshire Water Services LimitedNorth Eastservicesabove thresholdFramework
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What the buyer wrote

Yorkshire Water has made significant investments in its cloud data platform and has established an internal data science team. The organisation is now moving into a new phase of strategic maturity, aiming to apply AI in ways that deliver measurable value across the business. AI is recognised at the executive level as a priority capability to support efficiency, resilience, and improved customer service. YW operates in a heavily regulated environment, and any use of AI must align with regulatory requirements around transparency, ethics, security, and operational reliability. There are currently two priority domains for AI (although the scope of the framework will be for any AI/ML services req…

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Awarded to

Answer Digital Ltd.£32mends (31 Dec 2030)

Details

What the buyer calls it
AI Services Framework
How they are buying
Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
Type
services
Framework
Yes: joining it lets you bid for call-offs without a new tender each time
Work starts
1 Jan 2026
Work ends
31 Dec 2030
Where
in the North East, in the North West, in Yorkshire and The Humber, in the East Midlands, in the West Midlands, in the East of England, in London, in the South East, in the South West

Who the buyer named

Ken Gaffney was the named contact on this notice. Questions closed on 27 Aug 2025, 17:00 BST.

Kenneth.Gaffney@yorkshirewater.co.uk