What the buyer wrote
Provision of a 3-year support service relating to the following systems installed at Sellafield: • Dose People Module • Dose Estimate Program • SISMS • SADS • SPM • WINREMS • EDMS (Legacy application) The Service provides a Base Service and Value Add: - • A dedicated Service Team (for the duration of the contract) • Service Contract Management • 24/7 x 365 Service Desk Access • Telephone/Email Support (within Service Contract Hours) • Call out to sites • SLA Performance Report • System Health Checks • Obsolescence Management • DRS • Spare Management • Engineering Days • Cyber Security
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Applications Support Contract
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Work starts
- 2 May 2025
- Work ends
- 31 Mar 2028
- Where
- in the North West
- Kind of work
- IT support and managed services, Cyber security
Who the buyer named
Gillian Downes was the named contact on this notice.