Appointment Booking System - Universal Credit full service

To support the provision of Universal Credit full service (UC full service), the Department for Work and Pensions requires an Appointment Booking System for the creation and management of claimants' appointments with DWP staff. The Appointment Booking System will host staff locations, availability and skill sets which define the types of appointments the DWP staff are trained to handle. This information will be used to find a DWP member of staff, within a JobCentre, that is available and trained to handle the appointment. The contract will have an initial term of three years, including the implementation period, unless terminated by the Authority in accordance with the terms of the contra…

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