Appointment of Market Research Partners - Customer satisfaction
What the buyer wrote
The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints. From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs). The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly. We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance. In order to do this, it is essential that we capture customer feedback and opini…
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Awarded to
Details
- What the buyer calls it
- Appointment of Market Research Partners - Customer satisfaction
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2017
- Work ends
- 31 Mar 2018
- Kind of work
- Legal services
Who the buyer named
emma cartwright was the named contact on this notice.