Arcus Answer Automated FAQ Response
What the buyer wrote
• Use of Artificial Intelligence to respond to inbound call questions automatically • Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) • Reliably deliver consistent messages • Provide near real time reporting dashboard • Be quickly implemented using an Agile approach • Give BEIS instant visibility of questions the chatbot is unable to answer • Provide a fast & responsive user experience • Include creation of a dashboard with agreed Management Information (MI) Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11
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Awarded to
Details
- What the buyer calls it
- Arcus Answer Automated FAQ Response
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 30 Sep 2019
- Work ends
- 31 Mar 2020
- Kind of work
- Website design and development, Data, analytics and AI
Who the buyer named
Ian Graffy was the named contact on this notice.