Assessing Innovation in Customer Engagement for PR19
What the buyer wrote
Overall Objectives of Project The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025. We require the Contractor to achieve this by carrying out the Key Tasks listed below. 1 Provide context / background information on assessing innovation in customer engagement. 2 Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors. 3 Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer …
Details
- What the buyer calls it
- Assessing Innovation in Customer Engagement for PR19
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 7 Feb 2017
- Work ends
- 31 Mar 2017
- Kind of work
- Research, evaluation and insight
Who the buyer named
Lena Cluxton was the named contact on this notice.