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Assessing Innovation in Customer Engagement for PR19

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What the buyer wrote

Price Reviews One of the ways in which we deliver our duties is to set the price, investment and service package that water customers receive. This includes controlling the prices that water companies can charge their customers and is called a "Price Review". We currently carry out a review of these price limits every five years. We intend to consult on the way we set price controls (our 'methodology') in July 2017, and set final price limits in December 2019 which will affect water bills from 2020. As we are working towards delivering our decisions by December 2019, we are currently within the period of "PR19". As part of the PR19 process, water companies develop business plans for t…

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Awarded to

Avalon Behaviour Ventures Ltd t/a The Behaviouralist£39.9kends (31 Mar 2017)

Details

What the buyer calls it
Assessing Innovation in Customer Engagement for PR19
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
9 Feb 2017
Work ends
31 Mar 2017

Who the buyer named

The buyer published a contact address on this notice.

mailbox@ofwat.gsi.gov.uk