What the buyer wrote
Expressions of Interest are being sought for the provision of Automated Telephony Switchboard Solution for an initial contract period of 2 years (subject to change). Aylesbury Vale District Council are seeking to enhance what they currently offer their customers through an automated switchboard. Our current switchboard already operates as straightforward call routing facility through automated voice recognition interaction. We are seeking to continue to automate on this call routing functionality and improve customer experience with a modern solution that utilises voice recognition, interactive voice responses and Artificial Intelligence. This should provide customers with a "state of th…
Details
- What the buyer calls it
- Automated Telephony Switchboard solution
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 17 Jun 2018
- Work ends
- 17 Jun 2020
- Kind of work
- Data, analytics and AI
Who the buyer named
Donna Plastow was the named contact on this notice.