NCC1547 Automation of Revenues and Benefits
What the buyer wrote
The Revenues and Benefits (R&B) departments are responsible for the billing and collection of Council Tax and Business Rates (Revenues) and the support of our residents who are entitled to claim benefits to support them (Benefits). There are many manual processes across the department, and this can lead to higher costs of running the service, backlogs and delays. We want to maximise the accessibility of the service to customers and the efficiency of running the services. The scope of this procurement is in two phases. • Firstly, to review processes and build a business case for subsequent automation of the processes and other digital transformation that will benefit the customer and the R&B…
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Awarded to
Details
- What the buyer calls it
- NCC1547 Automation of Revenues and Benefits
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in the North East
- Kind of work
- Software development, Management consultancy
Who the buyer named
Jacqui Arkle was the named contact on this notice. Questions closed on 5 Jun 2025, 12:00 BST.