Award of Jontek Annual Maintenance Agreement for the Answerlink system
North Tyneside Councilservices
What the buyer wrote
Award Notice - Jontek Annual Maintenance Agreement for the Answerlink system. The Authority requires a service level agreement (SLA) for the Every Child Counts programme (ECC) Jontek is a specialist answerlink system which is currently used by the Care Call service for all tele-care call handling. To enable continuity of business and maintenance of their system, the provider will need to continue to maintain the system and provide 5 licences for continued use of the system.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Award of Jontek Annual Maintenance Agreement for the Answerlink system
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2017
- Work ends
- 31 Mar 2018
Who the buyer named
Mike Forrest was the named contact on this notice.