Backup as a Service remedial and support
What the buyer wrote
Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension. These services include: - Ensuring all NGN data within scope is continuously backed up. - Providing NGN with 24/7 incident management support with agreed Service Level Agreements (SLAs) in place - Supporting NGN's IT disaster recovery and business continuity processes. - Continuous maintenance of the enterprise backup systems, including any required system updates or application version upgrades. - Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and c…
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Awarded to
Details
- What the buyer calls it
- Backup as a Service remedial and support
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Work starts
- 17 May 2025
- Work ends
- 18 May 2027
- Where
- in Yorkshire and The Humber
Who the buyer named
Sharon Muirhead was the named contact on this notice.