Behavioural, Insight and Research Customer Lab Specialist Support
What the buyer wrote
HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research. HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Some sta…
Details
- What the buyer calls it
- Behavioural, Insight and Research Customer Lab Specialist Support
- How they are buying
- Quotes from a few suppliersThe buyer approached a small number directly rather than advertising it.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 8 Jan 2018
- Work ends
- 16 Apr 2018
Who the buyer named
e.procurement@hmrc.gsi.gov.uk was the named contact on this notice.