Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research)
What the buyer wrote
Behavioural Insights Team Limited will undertake a Study that will introduce behavioural insights in to the NHS 111 telephony service. This will be undertaken by varying the script used by clinical call handlers to improve adherence to advice. This study will enable Behavioural Insights Team Limited to provide the Customer with insight and suggestions for evidence-based changes to scripts that could be used to improve adherence to advice not to attend Accident and Emergency, and reduce costs. The Study will be undertaken in two stages: Stage 1: An analysis/exploratory stage where call recordings would be used to identify call handlers and phrases that were particularly effectiv…
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Awarded to
Details
- What the buyer calls it
- Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research)
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 18 Jun 2017
- Work ends
- 31 Dec 2017
Who the buyer named
Ben Farrelly was the named contact on this notice.