BIG001-1038 Independent Complaints Reviewer
What the buyer wrote
The customer complaints process for The National Lottery Community Fund involves a three stage process. Stages 1 and 2 of the process are internal reviews and stage 3 is an independent review. Beyond the independent review the customer may approach the Parliamentary and Health Service Ombudsman (PHSO). The service being procured is for the independent stage. Six other lottery distributors are also signed up to this process and would be signatories to the contract. The additional distributors are Arts Council England, Arts Council Wales, British Film Institute, The National Lottery Heritage Fund, Sport England and UK Sport. The Lottery Forum have asked that this procurement occurs. The …
Details
- What the buyer calls it
- BIG001-1038 Independent Complaints Reviewer
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Nov 2019
- Work ends
- 31 Oct 2024
- Kind of work
- Accountancy, audit and financial advice
Who the buyer named
The buyer published a contact address on this notice.