BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
What the buyer wrote
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
Details
- What the buyer calls it
- BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in London
Who the buyer named
The buyer published a contact address on this notice. Questions closed on 19 Dec 2025, 10:00 GMT.