What the buyer wrote
This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.
Details
- What the buyer calls it
- Call Centre Software Solution
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Feb 2018
- Work ends
- 31 Jan 2021
- Kind of work
- IT support and managed services
Who the buyer named
Mr Dave Thompson was the named contact on this notice.