What the buyer wrote
Cambridge City Council is looking to receive expressions of interest in providing a 24/7 IVR service to it's Customer Services department for the following services: • Revenue Services • Housing Benefit • Council Tax Reduction • Environmental Services • Waste and Street services • City Centre management • Planning The supplier should be able to provide outline scripts for customisation by Cambridge City Council for these services. The IVR service should be able to collect data from customers using speech recognition and email this in real time to the customer. It should also be able to text web-links to customers mobiles when requested. The IVR system should be able to be modifi…
Details
- What the buyer calls it
- Cambridge City Council - IVR Service
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 27 Sep 2019
- Work ends
- 5 Oct 2019
Who the buyer named
Sean Missin was the named contact on this notice.