Care Navigator Training for NHS Sandwell & West Birmingham CCG

Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help, which will primarily be a GP, practice nurse, pharmacist or other health professional. Using a directory of services, receptionists can also signpost the patient to another source of support in the community, which is often more appropriate than a medical appointment. Delivering this approach, it will be easier for patients to get an appointment with the GP when they need it, and it shortens the wait to get the right help. What is Care Navigation?  Assistance offered to patients and carers to help them navigate complex health and social care systems  The deliv…

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