What the buyer wrote
WYCA is delivering a programme called SCIP - Smart Card and Information Programme. One of the projects is the CHASE project. The Customer Information Systems project is delivering the CHASE system (Customer Hubs and Service Experience), which is designed to enable WYCA's customers to have a seamless, comprehensive experience of interacting with WYCA, whether for feedback, information, passes application, replacement, renewal and purchase of tickets. A central system, based on Microsoft Dynamics CRM2015 online, allows customers to manage their own accounts and for front line staff to support them effectively no matter when or how they contract Metro (the public facing side of WYCA). …
Details
- What the buyer calls it
- Chase CRM Consultancy
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 18 Jan 2016
- Work ends
- 29 Feb 2016
- Kind of work
- Professional services
Who the buyer named
Christopher Brooks was the named contact on this notice.