What the buyer wrote
Assignment under the Market Research MR130001 Agreement Contract. HMRC is currently writing to some Child Benefit customers to ask them to confirm their eligibility. This qualitative research will look to understand customers' response to this letter. Specifically it will explore: • Customers' initial response to the letter; • What customers understand the letter to be asking them to do; • What customers' likely behaviour/response to the letter would be; and • Potential ways to promote response to HMRC.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Child Benefit EFAP non-response User Insight
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 23 Oct 2016
- Work ends
- 1 Feb 2017
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.