What the buyer wrote
DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
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Awarded to
Details
- What the buyer calls it
- Citizen Event History
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 13 Sep 2020
- Work ends
- 31 Mar 2021
- Kind of work
- Technology and digital
Who the buyer named
The buyer published a contact address on this notice.