What the buyer wrote
***This Contract has been Awarded to Civica***The APP system is a key system for Regulatory Services and Health. It is used to record actions taken by all of the service areas e.g. calls, complaints, service requests, sample results, visits and inspections. It provides management reports and statutory returns for example the Food Standards Agency LAEMS returns. Via an interface with CRM the Call Centre also uses APP to log all requests for service that come through the Customer Contact Centre in addition to those received by the service directly. The system records information appropriate to the wide variety of inspection and investigation types carried out and retains a history of actio…
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Awarded to
Details
- What the buyer calls it
- Civica Apps Flare
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Work starts
- 31 Mar 2017
- Work ends
- 31 Mar 2019
- Kind of work
- Software development
Who the buyer named
The buyer published a contact address on this notice.