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The Crier

CO0169 Contact Centre and Telephony Services

Essex County CouncilEast of Englandgoods
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What the buyer wrote

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

Bid for this and lost? There is a short window in which the decision can be questioned.

Details

What the buyer calls it
CO0169 Contact Centre and Telephony Services
How they are buying
Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
Type
goods
Where
in the East of England

Who the buyer named

The buyer published a contact address on this notice.

rachel.horne@essex.gov.uk