Complaints and Enquiries Customer Records Management (CRM) System
What the buyer wrote
To procure a record management system to enable the CMA General Enquiries team to part-automate processes surrounding the recording of complaints received by the public.
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Awarded to
Details
- What the buyer calls it
- Complaints and Enquiries Customer Records Management (CRM) System
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 23 Jun 2020
- Work ends
- 23 Jun 2022
- Kind of work
- Technology and digital
Who the buyer named
Ben Howard was the named contact on this notice.