What the buyer wrote
The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation. Additional information: To access tender documents please visit https://in-tendhost.co.uk/wvht and click on "register" unless you are already registered on our portal Is a Recurrent Procurement Type? : No
Details
- What the buyer calls it
- Contact Centre 2019
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Aug 2019
- Work ends
- 31 Aug 2022
- Kind of work
- Professional services, Software development
Who the buyer named
Nat Urquhart was the named contact on this notice.