What the buyer wrote
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is …
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Awarded to
Details
- What the buyer calls it
- Contact Centre Call Handling
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 10 Aug 2017
- Work ends
- 20 Aug 2020
- Kind of work
- Professional services, Youth and community services
Who the buyer named
The buyer published a contact address on this notice.