What the buyer wrote
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat
Bid for this and lost? There is a short window in which the decision can be questioned.
Details
- What the buyer calls it
- Contact Centre Services
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Kind of work
- Marketing, advertising and communications
Who the buyer named
Joan McCluskey was the named contact on this notice.